Refund policy
In accordance with our return policy, you have 30 days from receipt of your item to submit a return request.
Your item must be unworn or unused, with the tags still attached and in its original packaging to be eligible for a return. The invoice or other proof of purchase is also required.
To initiate a return, you may contact us at info@duboismode.fr. If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without a return request will not be accepted.
If you have any questions about returns, you may contact us at any time at info@duboismode.fr.
What are the restocking fees?
- No restocking fees
How can customers return their products?
- By mail
For customer remorse
- Download/Print
Under what product conditions do we allow returns?
- New
Return shipping costs
No fee is charged if the product was damaged by the carrier or is defective. However, if the customer purchased the wrong product, it does not fit, or they no longer want the item, the return shipping costs are the customer's responsibility.
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can replace it free of charge.
Exchanges
We do not accept exchanges. The quickest way to ensure that you receive what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. If the refund is approved, it will be automatically issued to your original payment method within 14 days. Please note that your bank or credit card company may take additional time to process and post the refund.
Please feel free to contact us if you have any questions about duboismode.fr. We are ready to provide you with the best services.
Contact information:
Store name: Dubois Mode
Address: Utrechtseweg 341, Amersfoort Utrecht 3818 EL, Netherlands
Email: info@duboismode.fr
Phone: +31653569205
Opening hours:
Monday to Friday: 09:30 - 18:00
Saturday and Sunday: 12:00 - 17:00